Warranty & Returns

Returning a Non- faulty Item/ Change of Mind Returns

  • We offer a 7-day change of mind return/exchange from the date you received your purchase
  • Returns of non-faulty items will require to make contact with us in prior with proof of purchase
  • Unauthorized return will be rejected
  • The goods must come back to us in unopened, unused, resaleable condition in original packaging.
  • Opened package, Customized goods, clearance goods cannot be returned or exchanged.
  • Return must at buyers own costs
  • We reserve the right to check the return conditions before processing you refund or exchange
  • Shipping fee goes to courier already which is non-refundable.

Returning a faulty Item

If you found your item received faulty, please follow below procedures

  • Contact us and to make a claim. In this process, we will require photos and information to help us verify your issues.
  • Our after-sales care team will investigate and determine your case based on the fact and evidence you have provided and advice what to do next
  • In most cases, we will try our best to arrange replacement or replacement parts for you if applicable or otherwise a refund in partial or full will be issued. Exception may be made in the case of normal wear & tear, damage to or misuses or incorrect handling such as negligent operation, improper assembly, inadequate maintenance, unauthorized repairs or modifications, extreme weather damages. Limits in cover will apply to warranties around rust for coastal environment or sea spray zones.
  • Unauthorized return will be rejected so please make contact with us as soon as possible if your item received that found to be not working/faulty/damaged.


In addition to your legal rights under both Consumer Guarantee Act 1993 and Fair-Trading Act 1996, most of our item carries a standard 12-month manufacture warranty (unless stated otherwise) as your extended protection, you can find the warranty information in each product page.

More Information

For more information about our after sale care, please contact us via email.